Return & Exchange Policy
1. Introduction
At Fluxi Pro, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.
2. Return Policy
2.1 Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
2.2 Return Period
You have 7 days from the date of purchase to return an item for a full refund.
**2.3 Return Process**
To return an item, please follow these steps:
1. Contact Us: Email us at fluxipro04@gmail.com or call us at 9664854067 to initiate a return.
2. Return Authorization: Obtain a Return Merchandise Authorization (RMA) number from our customer service team.
3. Exchange Policy
3.1 Eligibility for Exchanges
To be eligible for an exchange, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
3.2 Exchange Period
You have 7 days from the date of purchase to exchange an item.
3.3 Exchange Process
To exchange an item, please follow these steps:
1. Contact Us: Email us at fluxipro04@gmail.com or call us at 9664854067 to initiate an exchange.
2. Exchange Authorization: Obtain an Exchange Authorization number from our customer service team.
3. Receive the New Item: Once we receive your item, we will process the exchange and send you the new item within 10 days.
4. Shipping Costs
- Return Shipping:You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchange Shipping: [Specify if the company covers the cost or if the customer is responsible for the shipping costs associated with exchanges.]
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at fluxipro04@gmail.com or 9664854067. We will arrange for a replacement or refund as quickly as possible.